Privacy Policy
Last updated: January 5, 2026 This Privacy Policy describes how SQUADRA Gear (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit us, use our services, make a purchase at squadragear.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services—whether a customer, Website visitor, or another individual—whose information we collect in accordance with this Privacy Policy. Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses indicated below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our website and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you send us directly through our Services may include: Contact details, including your name, address, phone number, and email. Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information, including your username, password, security questions, and other information used for account security purposes. Customer support information, including information you choose to include in communications with us—for example, when sending a message through the Services. Some features of the Services may require you to provide us with specific information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your usage
We may also automatically collect certain information regarding your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as: Companies that support our website and Services, such as Wix. Our payment processors, which collect payment information (e.g., bank account details, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide the products or services you requested, in order to perform the contract we have entered into with you. When you visit our website, open or click on emails we send you, or interact with our Services or advertisements, we—or third parties we work with—may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, "Third-party websites and links."
How we use your personal information
Providing products and services. We use your personal information to provide you with the Services in order to fulfill the contract we have entered into with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and managing other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may choose to use. In such cases, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy. Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6(1)(f) of the GDPR. Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6(1)(f) of the GDPR. Communicating with you and improving services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest, enabling us to respond to you, provide effective services, and maintain our business relationship with you, in accordance with Art. 6(1)(f) of the GDPR.
Cookies
Like many websites, we use cookies. For specific information about the cookies we use in connection with powering our store via Wix, please visit https://pt.wix.com/about/cookie-policy. We use cookies to power and improve our website and Services (including to remember your actions and preferences), and to perform analytics and better understand your interaction with the Services (in our legitimate interest of administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products, and advertising on our website and other websites. Most browsers automatically accept cookies by default, but you can choose to configure your browser to remove or reject cookies via your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and may cause some Services—including certain general features and functionalities—to malfunction or become unavailable. Furthermore, blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners. How we disclose personal information In certain circumstances, we may disclose your personal information to third parties for purposes of contract fulfillment, legitimate interests, and other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping). With business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices. When you direct, request, or otherwise consent to us disclosing certain information to third parties—for example, to ship products to you or through your use of social media widgets or login integrations, with your consent. With our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business. In connection with a business transaction, such as a merger or bankruptcy; to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce any applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others. We disclose the following categories of personal information and sensitive personal information about users for the purposes indicated above in "How we collect and use your personal information" and "How we disclose personal information":
Category
Identifiers, such as basic contact details and certain information regarding orders and accounts Commercial information, such as order details, purchase information, and customer support information Internet or other similar network activity, such as Usage Data Geolocation data, such as locations determined by an IP address or other technical measures
Categories of recipients
Suppliers and third parties providing services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you. With your consent, we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
Third-party websites and hyperlinks
Our website may provide links to websites or other online platforms managed by third parties. If you follow hyperlinks to websites not affiliated with or controlled by us, you should review their respective privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found therein. Information you provide in public or semi-public areas—including information shared on third-party social media platforms—may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation regarding its use by us or by third parties. Our inclusion of such hyperlinks does not, in itself, imply any endorsement of the content of those platforms or of their owners or operators, except as disclosed within the Services.
Children's Data
The Services are not intended for use by children, and we do not intentionally collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion. As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.
Security and retention of your information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. The length of time we retain your personal information depends on various factors, such as the need for the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute; they may apply only in certain circumstances, and in some cases, we may deny your request if permitted by law. Right of access / knowledge: You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information. Right to deletion: You may have the right to request the deletion of the personal information we hold about you. Right to correction: You may have the right to request the correction of inaccurate personal information we hold about you. Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, subject to certain circumstances and exceptions. Right to opt out of sale, sharing, or targeted advertising: You may have the right to instruct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising," as defined by applicable privacy laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you are using to visit the website. Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information. Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent. Appeal: You may have the right to appeal our decision if we refuse to process your request. You may do so by responding directly to our refusal. Communication preference management: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt out, we may continue to send you non-promotional emails, such as those regarding your account or orders you have placed.
You may exercise any of these rights as indicated on our website or by contacting us using the contact details provided below. We will not discriminate against you for choosing to exercise any of these rights. We may need to collect information from you to verify your identity—such as your email address or account details—before providing a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have complaints regarding how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the authorities responsible for data protection supervision here https://www.edpb.europa.eu/about-edpb/our-members_en.
International users
Please note that we may transfer, store, and process your personal information outside the country where you reside. Your personal information is also processed by staff and third-party service providers and partners in those countries. If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the competent UK authority, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.